Privacy Policy

1. Introduction

MotorsExpert Ltd ("we", "us", "our") is committed to protecting your privacy and personal data. This Privacy Policy explains how we collect, use, store, and protect your personal information in accordance with the UK General Data Protection Regulation (UK GDPR) and the Data Protection Act 2018.

By using our website and services, you consent to the practices described in this Privacy Policy.

2. Data Controller

MotorsExpert Ltd is the data controller responsible for your personal data.

Contact: info@motorsexpert.com

3. What Data We Collect

We may collect the following types of personal data:

• Identity Data: Name, username, date of birth
• Contact Data: Email address, phone number, postal address
• Technical Data: IP address, browser type, device information
• Usage Data: How you use our website and services
• Vehicle Data: Registration numbers, vehicle details for checks
• Transaction Data: Purchase history, payment details
• Marketing Data: Your preferences for receiving marketing communications

4. How We Collect Your Data

We collect data through:

• Direct interactions (forms, registration, purchases)
• Automated technologies (cookies, server logs)
• Third parties (payment processors, analytics providers)

5. How We Use Your Data

We use your personal data for the following purposes:

• To provide and manage our services
• To process transactions and send confirmations
• To communicate with you about your account or enquiries
• To improve our website and services
• To send marketing communications (with your consent)
• To comply with legal obligations
• To prevent fraud and ensure security

6. Legal Basis for Processing

Under UK GDPR, we process your data based on:

• Contract: Processing necessary to fulfil our contract with you
• Consent: Where you have given explicit consent (e.g., marketing)
• Legal Obligation: To comply with applicable laws
• Legitimate Interests: For our legitimate business interests, provided your rights are not overridden

7. Data Sharing

We may share your data with:

• Service providers (hosting, payment processing, analytics)
• DVLA/DVSA for vehicle history checks
• Professional advisers (legal, accounting)
• Law enforcement when required by law

We do not sell your personal data to third parties.

8. Data Security

We implement appropriate technical and organisational measures to protect your personal data, including:

• Encryption of data in transit and at rest
• Regular security assessments
• Access controls and authentication
• Staff training on data protection

9. Data Retention

We retain your personal data only for as long as necessary:

• Account data: Retained while your account is active
• Transaction data: Retained for 6 years (legal requirement)
• Marketing data: Retained until you withdraw consent
• Vehicle check data: Retained indefinitely for reference

10. Your Rights Under UK GDPR

You have the following rights:

• Right to Access: Request a copy of your personal data
• Right to Rectification: Request correction of inaccurate data
• Right to Erasure: Request deletion of your data ("right to be forgotten")
• Right to Restrict Processing: Request limitation of processing
• Right to Data Portability: Receive your data in a structured format
• Right to Object: Object to processing based on legitimate interests
• Right to Withdraw Consent: Withdraw consent at any time

To exercise these rights, contact us at info@motorsexpert.com

11. Cookies

We use cookies to enhance your experience. You can manage cookie preferences through your browser settings. For more information, please see our Cookie Policy.

12. Third-Party Links

Our website may contain links to third-party websites. We are not responsible for the privacy practices of these websites. Please review their privacy policies before providing any personal data.

13. Changes to This Policy

We may update this Privacy Policy from time to time. Any changes will be posted on this page with an updated revision date.

14. Contact Us

If you have any questions about this Privacy Policy or how we handle your data, please contact us:

Email: info@motorsexpert.com

You also have the right to complain to the Information Commissioner's Office (ICO) if you believe we have not handled your data properly.